• Virus

    Virus Related Issues

    Disconnect from the Internet

    Just got a VIRUS?  Don't click on ANYTHING!

    Turn the computer OFF:
     »  Press and hold the Power button (for about 5-seconds).

    If it won't power down . . .
     »  Turn off the router (or modem) and call us.

    Don't have access to the router or modem?

     »  Wired - disconnect the internet cable
     »  Wireless - there may be a mechanical switch on the front or side edge
    of the laptop computer

     »  or, there may be a keyboard method (may require the use of the
    Fn function button on some laptops,

     »  or, disable the wireless via the System Tray (near the clock in the lower right)

     »  remove any USB or Card slot wireless device

  • Performance

    Performance Related Issues

    Your Computer can Operate as it Used To . . .

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  • Software

    Software Related Issues

    We'll Help You Learn . . .

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  • Hardware

    Hardware Related Issues

    We'll Source, Install & Configure Your Hardware Items

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  • Windows

    Windows Operating System Related Issues

    We can help you get the most out of your Windows System

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  • Data Files

    Personal Data Related Issues

    Learn how to Manage & Secure your Data Files

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  • Networks

    Home & Office Network Solutions

    Get the most out of your Internet Connection

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  • Email

    Email Solutions

    Be notified of Emails even when you don't actively check your (multiple) Accounts

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  • Upgrading

    Upgrade Solutions

    Upgrading can make all the difference.
    Maybe you can avoid a new purchase!

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PC Issues


Personal Computers, Notebooks (or Laptops) and Netbooks

 

 

 

Virus


Think you have a Virus, a Trojan, malware, spyware, a worm, etc.?

 

»  Staying connected to the Internet can make it worse  «

 

What should you do NOW?:

Hover over the Virus menu item (upper left, just below Home) and follow the instructions.

These unwanted problems can destroy your productivity, severely slow down or even stop the functionality of your computer or notebook and take all the fun out of your computing experience.

It’s unfortunate that there are those that thrive on invading your personal computing space for no gain; serving no noble cause. But we’re here to assist you in getting them out of your space.


PHONE  -  SCAM  -  ALERT

 

Lately there's been a widespread Phone Scam.

You will receive an un-solicited call. A person, typically but not always with an Asian Indian accent (although they may claim to be local) will inform you that they work for Microsoft and have been notified that you have urgent virus issues on your computer.
They claim that your computer has been sending messages to Microsoft. They will then have you enable your Remote Assistance.
Next, they will download and install a program onto your computer. This program will indicate many problems and issues of apparent urgency.
THIS IS A SCAM. They will offer to fix all your problems for around $160.
DO NOT ENABLE REMOTE ASSISTANCE OR ALLOW THEM TO DOWNLOAD ANYTHING TO YOUR COMPUTER!
Microsoft does not operate in this manner. A good rule of thumb is that most if not all un-solicited inquiries or offers are false; merely clever scams to get your money.


Virus vs. Op-sys: To Remove or to Restore

We can occasionally remove virus threats from your system, but at times it just isn’t economical or even possible. This requires that we completely clean your hard drive and re-install the operating system, all programs and finally your personal files. This is actually a good thing as your system will be pristine and robust.


Your Personal Information - Files

And don’t worry; we will preserve your personal information: Photos, music, videos, Desktop files and background picture, documents, hard drive based email information, Internet Favorites, downloads, some program configurations and all other user files. All you need to do is document all of your login and password information for your email accounts, bank accounts, on-line social networking, etc. If you can also supply us with your user program installation discs or files along with your registration codes, we’ll be glad to take care of that as well. We can recover some of your registration codes for you.


Allow us to assist you in organizing your information for any future needs, such as program installation files, registration codes and login information. We specialize in this.


 

Performance


Is your computer getting a bit Sluggish, or is it going Down altogether? Sometimes it seems that your computer is on its last leg and maybe it's time for a new machine.
But remember how it used to work; functional and robust?
It may be quite possible to restore this status instead of searching for and purchasing a new computer.


Get a Status Check. We will trouble shoot and provide you with a complete hardware and software status of your computer.


Is your system having difficulties going into Windows, or problems shutting down from Windows? Is it taking much longer than it used to?


Maybe you're having issues with the functionality of some of your Programs.